Eckson Labs, LLC Privacy Policy

Privacy Statement
The privacy of your personal information is important to Eckson Labs, LLC. We recognize the importance of protecting the privacy of information we obtain in conducting our business, either through this website or through other means. To that end, we are providing you with our Privacy Policy to make you aware of what information we may collect about you, how we use your information, how we protect it, and what choices you have on how your personal information is collected and used. Thank you for placing your trust in us.

When you provide Personal Identifiable Information to Eckson Labs, we will tell you why the information is being requested and for what purpose it will be used. For example, we may collect and use Personal Identifiable Information to provide you with information regarding our products or services, to bill you for products and services you request, to market products and services which we think may be of interest to you, or to communicate with you for other purposes.

Personal Identifiable Information collected by Eckson Labs in the course of conducting business may be transmitted to Eckson Labs offices for use, maintenance and processing, as permitted by applicable laws. We will always provide you the opportunity to opt-out of our use of Personal Identifiable Information and to opt-in for our use of Personal Identifiable Information, as discussed under Choice.

General Information on Privacy
We use the term "Personal Identifiable Information" in this Privacy Policy to refer to first and last name, gender, email address, mailing address, medical history, profession, education, professional affiliations, race, health status, order history, prescribing habits, or other information used to identify you. Eckson Labs will collect and use only as much Personal Identifiable Information as is required by law or necessary to meet the purpose for which the Information is collected, as detailed in this Privacy Policy.

Sources of Personal Identifiable Information include individuals who transact business with Eckson Labs, such as our customers, vendors, contracting parties, and other users of our goods or services and informal visitors to our website who do not participate in or receive Eckson Labs services.

Personal Data
Most of our services do not require any form of registration, allowing informal visitors to browse our Website without telling us who they are. Some services, however, may require registration. When you register with us, you will need to complete certain fields, as well as choose a user name and password. We clearly label on the registration screen which information is required for registration and which information is optional and may be given at your discretion. If you choose to withhold Personal Identifiable Information requested by us, it may not be possible for you to gain access to certain parts of the site or for us to respond to your inquiry.

If you conduct business with us, it is likely that you will provide Personal Identifiable Information to us in connection with this business relationship. This Personal Identifiable Information may be as simple as information on your business card, or may be more detailed. We use Personal Identifiable Information provided by users of our Website to fulfill business transactions in which the parties are engaged, to monitor and ensure performance of each party's obligations, and for other business purposes. We also may use this Personal Identifiable Information to notify you of business and other developments that concern Eckson Labs or your business and other interests. If you choose to withhold contact information, it may not be possible for us to undertake or continue a business relationship with you. All users of our Website are entitled to opt-out of use of their Personal Identifiable Information for business updates, as provided below under Choice.

Information from outside sources

We may also collect information about physicians or other health care professionals who register on our Website in order to verify their licensure status and identity. In some cases, we ask customers for information after they register, such as credit card information. Where necessary (for example, to process a rebate), our Website may contact financial or credit organizations to confirm customer credit card information.

From time to time we may augment our existing user databases with legally obtained information from third parties. Some of this information may be personally identifiable, such as national change of address information. We do this to better target our information offerings and promotional campaigns and to provide pertinent offers in which we think you would be interested.

Other information

We also collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback, Tell Your Story forms, etc. Eckson Labs may offer health assessment tools that ask you to provide self-assessment information. We may also ask you to provide additional information such as your email address if you want to obtain additional services or information or to resolve complaints or concerns.

Use and Disclosure of Information
Except as otherwise noted, Eckson Labs may use information you provide for the purposes described under Personal Data, above; for purposes of communicating other information to you (unless you have opted-out of such communications as provided below under Choice); for our marketing and research purposes; and for other purposes specified in this Privacy Policy or at the time such information is requested from you.

Health care Messages

We may target our marketing and health care messaging depending on information we have about you or send information to you that we may believe will benefit you, including information about any Eckson Labs product, in accordance with the Opt-Out section below. We may also personalize our Website based on your interests based on information you have shared with us, information we have gained by reviewing your previous visits, or information we may have gained from your interactions with a third party that shares information with us.

When we share information with third parties working on behalf of Eckson Labs, we use our best efforts to assure that they agree in writing to abide by Eckson Labs privacy policies. If we discover that a third party working on behalf of Eckson Labs inappropriately disclosed personal information about any of our visitors, we will take immediate action to prevent further occurrences. Other than as described above, Eckson Labs will not release Personal Identifiable Information to a third party without your consent.

Personal Identifiable Information collected by Eckson Labs will be retained and destroyed according to our data retention policies and/or procedures, and in accordance with applicable law. Subject to the provisions under Onward Transfer, Eckson Labs will not sell, share, or otherwise distribute Personal Identifiable Information to third parties outside of Eckson Labs.


If you choose to use our referral function to tell a friend about our site, Eckson Labs will ask you for your friend's name and email address as well as your information. The form automatically sends your friend a one-time email inviting him or her to visit the site. We do not access or store this information, except to send this invitation.

Spamming; Email Contacts
Eckson Labs does not condone "spamming." "Spamming" is sending unsolicited emails, usually of a commercial nature, in large numbers and repeatedly to individuals with whom the sender has had no previous contact or who have declined to receive such communications.

When Eckson Labs believes that certain product, health, or other information is of importance to you, and you have previously consented to our use of your name and address for such mailings (by, for example, providing us information under this Privacy Policy), Eckson Labs may inform you by email. We will always provide you the opportunity to opt-out of receiving such contact. If you would like to read more about how to opt-out, please follow the directions given below under Choice.

Use of Anonymous Information; Cookies and Other Tracking Systems
In the course of providing services, operating this website, and otherwise conducting our business, we will compile and use anonymous information. Anonymous information is information in a form that does not allow a third party to identify you, for example, the fact that an unidentified site visitor viewed certain pages on our website or performed certain searches on the website. It may also include survey responses and other feedback that users of our Website provide to us, where this information has been de-identified to prevent disclosure of the individual who provided the information. We gather aggregate data about visitors to our Website for product and service development and improvement activities. We also use it for market analysis. We may provide information from our Website in aggregate form, with identifying information removed, to third party consultants. When aggregate health information is provided, we pool it from many individual records and strip it of any data that could be used to identify an individual before it is used. Any third party that receives aggregated health care data must agree not to attempt to re-identify the people to whom it belongs.

When you visit our Website, we do not collect any information from which a third party may be able to personally identify you, such as your name, address, email address or telephone numbers, without your express consent. To compile anonymous information concerning use of our website, Eckson Labs may request or provide your browser with "cookies." Cookies, by themselves, cannot be used to discover the specific identity of the user. A cookie is a small piece of information that is sent to your browser and stored on your computer's hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie or to reject cookies and this will enable you to decide if you want to accept it or not. Eckson Labs may not permit you to access certain web pages within its website in the event your browser does not accept a cookie request.

This website uses Google Analytics, a web analytics service that uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Eckson Labs will not use your Personal Identifiable Information in ways unrelated to the ones described above without first notifying you and offering a choice. This choice may be offered at the bottom of our on-line or off-line communications to you as well as on many of our web registration pages. If you would like to exercise your choice you can always send your request to or Attn: Privacy, 1000 N West Street, Suite 1200, #927, Wilmington DE  19801.

Opt-Out of Use of Personal Identifiable Information
Eckson Labs will provide you with the opportunity of letting us know if you wish to opt-out at any time from our use of your Personal Identifiable Information, including certain or all contacts from Eckson Labs, and we will do everything we can to honor such requests. Opting-out of certain uses may impact our relationship with you, as further outlined under Personal Data.

Opt-In for Use of Personal Identifiable Information
In the event that Eckson Labs would like to use your Personal Identifiable Information for a purpose other than the purpose for which it was originally collected, we will provide you the opportunity to "opt-in" or decide whether you agree to such use of your Personal Identifiable Information. Without your explicit consent, we will not use your Personal Identifiable Information for a purpose other than the purpose for which it was collected.

Onward Transfer
Eckson Labs does not sell, rent or lease your Personal Identifiable Information to others. Unless we have your permission or are required by law, we only share your Personal Identifiable Information with other Eckson Labs affiliates or our contractors who are acting on our behalf for the uses described above. Our contractors are obligated to keep Personal Identifiable Information confidential and may not use it for any purpose other than to carry out the services they are performing for Eckson Labs. In addition, we ensure that our affiliates' privacy policies are at least as protective of your information as this Privacy Policy.

Subject to your permission or as permitted by applicable law, the Personal Identifiable Information that you provide us may be transferred across state or country borders to consolidate data storage, to simplify information management, or to permit centralized decision-making and analysis.

To the extent permitted by applicable laws, we may disclose Personal Identifiable Information to government authorities or third parties pursuant to a legal request, subpoena, or other legal process. We may also use or disclose your information as permitted by law to protect the rights or property of Eckson Labs, our customers, our website, or users of our Website. To the extent that US discovery laws conflict with foreign national data protection and/or privacy laws, we will comply with orders of and direction from the court or other regulatory authority that has jurisdiction to resolve such conflict.

Eckson Labs is committed to ensuring the security of your Personal Identifiable Information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of Personal Identifiable Information, we have put in place appropriate physical, electronic and organizational measures to safeguard and secure this Information. Eckson Labs employees are required to acknowledge that they understand and will abide by our policies with respect to the confidentiality of Personal Identifiable Information. Moreover, we provide access to our databases containing Personal Identifiable Information on a need-to-know basis only.

Please understand, though, that this information should not be construed in any way as giving business, legal, or other advice, or warranting as fail-proof, the security of information submitted to or collected by Eckson Labs. Due to the nature of Internet communications and evolving technologies, we cannot provide, and disclaim, assurance that the information you provide us will remain free from loss, misuse, or alteration by third parties who, despite our efforts, obtain unauthorized access.

Access and Data Integrity
Eckson Labs strives to keep your Personal Identifiable Information accurate. We will provide you with reasonable access to Personal Identifiable Information you have provided to Eckson Labs and reasonable ability to review and correct it, or ask for deletion, as applicable. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. To access your Personal Identifiable Information, please contact us as provided below under Contact Us.

Eckson Labs is committed to monitoring and ensuring compliance with this Privacy Policy and applicable data protection and privacy laws and regulations. If you have any concerns or believe that we have failed to meet our obligations under our Privacy Policy, please contact us as provided below under Contact Us. Eckson Labs will document, investigate and respond in a timely manner to such written complaints.

Individuals who believe their complaints have not been resolved to their satisfaction through Eckson Labs internal procedures may contact the data protection authority in their jurisdiction. Eckson Labs is committed to working with national data protection authorities to resolve disputes over Eckson Labs's privacy practices and to comply with the decisions and orders of these data protection authorities. If you have questions regarding how to contact the data protection authority in your jurisdiction, please contact us as provided below under Contact Us.

Children's Policy
This website is not intended for, or designed to attract, individuals under the age of 18. We do not collect Personal Identifiable Information from any person we actually know is an individual under the age of 18.

Links to Other Sites
This Privacy Policy applies only to the Eckson Labs website to the exclusion of third party websites. Eckson Labs may provide links to other websites that we believe may be of interest to our visitors. We aim to ensure that such websites are of the highest standard. However, due to the nature of the internet, Eckson Labs cannot be responsible for the standards of website links it provides, or for the contents, or privacy practices and policies, of non-Eckson Labs sites. We encourage you to read the privacy policies of the websites you visit.

Change in Control
Should there be a corporate change in control, through merger, acquisition or bankruptcy, we reserve the right to transfer Personal Identifiable Information collected from you to the new party-in-control of Eckson Labs in the normal course of business, provided such party agrees to comply with this Privacy Policy.

Changes in the Privacy Policy
If we make material changes to this Privacy Policy, we will notify you in a timely manner here or by means of a notice on our home page. If the Privacy Policy changes in a way that significantly affects the way we handle Personal Identifiable Information, we will provide notice or obtain your consent, when appropriate.

Contact Us
If you have any questions, concerns or comments about our privacy practices, contact us at:
Eckson Labs
Attn: Privacy
Eckson Labs, LLC.
1000 N West Street, Suite 1200, #927
Wilmington DE  19801

Last updated: August 2012.
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