When you provide Personal Identifiable Information to Eckson Labs, we will tell you why the information is being requested and for what purpose it will be used. For example, we may collect and use Personal Identifiable Information to provide you with information regarding our products or services, to bill you for products and services you request, to market products and services which we think may be of interest to you, or to communicate with you for other purposes.
Personal Identifiable Information collected by Eckson Labs in the course of conducting business may be transmitted to Eckson Labs offices for use, maintenance and processing, as permitted by applicable laws. We will always provide you the opportunity to opt-out of our use of Personal Identifiable Information and to opt-in for our use of Personal Identifiable Information, as discussed under Choice.
General Information on Privacy
Sources of Personal Identifiable Information include individuals who transact business with Eckson Labs, such as our customers, vendors, contracting parties, and other users of our goods or services and informal visitors to our website who do not participate in or receive Eckson Labs services.
Most of our services do not require any form of registration, allowing informal visitors to browse our Website without telling us who they are. Some services, however, may require registration. When you register with us, you will need to complete certain fields, as well as choose a user name and password. We clearly label on the registration screen which information is required for registration and which information is optional and may be given at your discretion. If you choose to withhold Personal Identifiable Information requested by us, it may not be possible for you to gain access to certain parts of the site or for us to respond to your inquiry.
If you conduct business with us, it is likely that you will provide Personal Identifiable Information to us in connection with this business relationship. This Personal Identifiable Information may be as simple as information on your business card, or may be more detailed. We use Personal Identifiable Information provided by users of our Website to fulfill business transactions in which the parties are engaged, to monitor and ensure performance of each party's obligations, and for other business purposes. We also may use this Personal Identifiable Information to notify you of business and other developments that concern Eckson Labs or your business and other interests. If you choose to withhold contact information, it may not be possible for us to undertake or continue a business relationship with you. All users of our Website are entitled to opt-out of use of their Personal Identifiable Information for business updates, as provided below under Choice.
Information from outside sources
We may also collect information about physicians or other health care professionals who register on our Website in order to verify their licensure status and identity. In some cases, we ask customers for information after they register, such as credit card information. Where necessary (for example, to process a rebate), our Website may contact financial or credit organizations to confirm customer credit card information.
From time to time we may augment our existing user databases with legally obtained information from third parties. Some of this information may be personally identifiable, such as national change of address information. We do this to better target our information offerings and promotional campaigns and to provide pertinent offers in which we think you would be interested.
We also collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback, Tell Your Story forms, etc. Eckson Labs may offer health assessment tools that ask you to provide self-assessment information. We may also ask you to provide additional information such as your email address if you want to obtain additional services or information or to resolve complaints or concerns.
Use and Disclosure of Information
Health care Messages
We may target our marketing and health care messaging depending on information we have about you or send information to you that we may believe will benefit you, including information about any Eckson Labs product, in accordance with the Opt-Out section below. We may also personalize our Website based on your interests based on information you have shared with us, information we have gained by reviewing your previous visits, or information we may have gained from your interactions with a third party that shares information with us.
When we share information with third parties working on behalf of Eckson Labs, we use our best efforts to assure that they agree in writing to abide by Eckson Labs privacy policies. If we discover that a third party working on behalf of Eckson Labs inappropriately disclosed personal information about any of our visitors, we will take immediate action to prevent further occurrences. Other than as described above, Eckson Labs will not release Personal Identifiable Information to a third party without your consent.
Personal Identifiable Information collected by Eckson Labs will be retained and destroyed according to our data retention policies and/or procedures, and in accordance with applicable law. Subject to the provisions under Onward Transfer, Eckson Labs will not sell, share, or otherwise distribute Personal Identifiable Information to third parties outside of Eckson Labs.
If you choose to use our referral function to tell a friend about our site, Eckson Labs will ask you for your friend's name and email address as well as your information. The form automatically sends your friend a one-time email inviting him or her to visit the site. We do not access or store this information, except to send this invitation.
Spamming; Email Contacts
Eckson Labs does not condone "spamming." "Spamming" is sending unsolicited emails, usually of a commercial nature, in large numbers and repeatedly to individuals with whom the sender has had no previous contact or who have declined to receive such communications.
Use of Anonymous Information; Cookies and Other Tracking Systems
In the course of providing services, operating this website, and otherwise conducting our business, we will compile and use anonymous information. Anonymous information is information in a form that does not allow a third party to identify you, for example, the fact that an unidentified site visitor viewed certain pages on our website or performed certain searches on the website. It may also include survey responses and other feedback that users of our Website provide to us, where this information has been de-identified to prevent disclosure of the individual who provided the information. We gather aggregate data about visitors to our Website for product and service development and improvement activities. We also use it for market analysis. We may provide information from our Website in aggregate form, with identifying information removed, to third party consultants. When aggregate health information is provided, we pool it from many individual records and strip it of any data that could be used to identify an individual before it is used. Any third party that receives aggregated health care data must agree not to attempt to re-identify the people to whom it belongs.
When you visit our Website, we do not collect any information from which a third party may be able to personally identify you, such as your name, address, email address or telephone numbers, without your express consent. To compile anonymous information concerning use of our website, Eckson Labs may request or provide your browser with "cookies." Cookies, by themselves, cannot be used to discover the specific identity of the user. A cookie is a small piece of information that is sent to your browser and stored on your computer's hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie or to reject cookies and this will enable you to decide if you want to accept it or not. Eckson Labs may not permit you to access certain web pages within its website in the event your browser does not accept a cookie request.
Eckson Labs will not use your Personal Identifiable Information in ways unrelated to the ones described above without first notifying you and offering a choice. This choice may be offered at the bottom of our on-line or off-line communications to you as well as on many of our web registration pages. If you would like to exercise your choice you can always send your request to info@duetDHA.com or Attn: Privacy, 1000 N West Street, Suite 1200, #927, Wilmington DE 19801.
Opt-Out of Use of Personal Identifiable Information
Eckson Labs will provide you with the opportunity of letting us know if you wish to opt-out at any time from our use of your Personal Identifiable Information, including certain or all contacts from Eckson Labs, and we will do everything we can to honor such requests. Opting-out of certain uses may impact our relationship with you, as further outlined under Personal Data.
Opt-In for Use of Personal Identifiable Information
In the event that Eckson Labs would like to use your Personal Identifiable Information for a purpose other than the purpose for which it was originally collected, we will provide you the opportunity to "opt-in" or decide whether you agree to such use of your Personal Identifiable Information. Without your explicit consent, we will not use your Personal Identifiable Information for a purpose other than the purpose for which it was collected.
Subject to your permission or as permitted by applicable law, the Personal Identifiable Information that you provide us may be transferred across state or country borders to consolidate data storage, to simplify information management, or to permit centralized decision-making and analysis.
To the extent permitted by applicable laws, we may disclose Personal Identifiable Information to government authorities or third parties pursuant to a legal request, subpoena, or other legal process. We may also use or disclose your information as permitted by law to protect the rights or property of Eckson Labs, our customers, our website, or users of our Website. To the extent that US discovery laws conflict with foreign national data protection and/or privacy laws, we will comply with orders of and direction from the court or other regulatory authority that has jurisdiction to resolve such conflict.
Eckson Labs is committed to ensuring the security of your Personal Identifiable Information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of Personal Identifiable Information, we have put in place appropriate physical, electronic and organizational measures to safeguard and secure this Information. Eckson Labs employees are required to acknowledge that they understand and will abide by our policies with respect to the confidentiality of Personal Identifiable Information. Moreover, we provide access to our databases containing Personal Identifiable Information on a need-to-know basis only.
Please understand, though, that this information should not be construed in any way as giving business, legal, or other advice, or warranting as fail-proof, the security of information submitted to or collected by Eckson Labs. Due to the nature of Internet communications and evolving technologies, we cannot provide, and disclaim, assurance that the information you provide us will remain free from loss, misuse, or alteration by third parties who, despite our efforts, obtain unauthorized access.
Access and Data Integrity
Eckson Labs strives to keep your Personal Identifiable Information accurate. We will provide you with reasonable access to Personal Identifiable Information you have provided to Eckson Labs and reasonable ability to review and correct it, or ask for deletion, as applicable. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. To access your Personal Identifiable Information, please contact us as provided below under Contact Us.
Individuals who believe their complaints have not been resolved to their satisfaction through Eckson Labs internal procedures may contact the data protection authority in their jurisdiction. Eckson Labs is committed to working with national data protection authorities to resolve disputes over Eckson Labs's privacy practices and to comply with the decisions and orders of these data protection authorities. If you have questions regarding how to contact the data protection authority in your jurisdiction, please contact us as provided below under Contact Us.
This website is not intended for, or designed to attract, individuals under the age of 18. We do not collect Personal Identifiable Information from any person we actually know is an individual under the age of 18.
Links to Other Sites
Change in Control
If you have any questions, concerns or comments about our privacy practices, contact us at:
Eckson Labs, LLC.
1000 N West Street, Suite 1200, #927
Wilmington DE 19801
Last updated: August 2012.